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By: Angela Cook on January 31, 2022

3 Signs It’s Time To Upgrade Your Business Phone System

Cloud Services

Is your organization struggling with its current business phone system? We understand how frustrating that can be.

No business wants to feel that they can’t meet the needs of their customers due to an outdated system or not having the right system to support their evolving needs.

Luckily, there are new digital tools for better productivity, collaboration, and communication with every year that passes. Taking a proactive approach regarding your business’s customer service and communication quality can only benefit your business in the long run.


Here at LDI Connect, our cloud services division has worked with several clients who have migrated to the cloud, including their phone systems. We’ve worked with clients who felt scared initially to make the jump, but when it was all said and done were amazed by how efficient and simple the change ultimately was.

In this article, you’ll learn the signs that say your business needs a new phone system very soon. By the end of this article, you’ll walk away understanding what upgrading your phone system can do for your business.


What Does “Upgrade Your Business Phone System” Mean?

For some businesses, the act of upgrading may entail adding additional lines to your current system.

However, for other businesses, upgrading your phone system may involve upgrading your current phone system to VoIP (Voice over Internet Protocol) solution. With VoIP, people can place and receive phone calls over the internet.

If you’ve ever heard of an IP address, that’s what we mean by Internet Procol address. So, if your business has an internet connection, your employees can call anyone without local phone service. Cool, huh?

Now, as far as who offers VoIP solutions, we’re getting to that in this next paragraph.

VoIP and cloud services providers can help businesses plug their IP phones in, establish calls, and provide user training. This digital phone solution requires a high-speed internet connection to develop connectivity and work effectively.


What Are 3 Signs To Look Out For?

Being proactive and ensuring that your company can avoid challenges like near-disastrous outages through a cloud-controlled phone system can only benefit your business.

This next section will help you look for key signs that you should upgrade and change how your business communicates.

Here are three signs that signal it’s time to change your business phone system.


1. Your Business’s Call Volume Has Increased

Are your current clients receiving busy signals? Better yet, are they consistently prompted with a “no service” message?

If you begrudgingly answered yes to both of those questions – it may be time to consider a new phone solution.

The more you appear unavailable to your customers, the more your client’s tolerance for buying products or acquiring services from you will go down. So, if your call volume has outrun your current phone system’s capability, that’s a big sign that it’s time for a change.

Your business may be ready to consider an upgrade or switching to a VoIP solution. While this may seem scary at the jump, we promise that it’s easier to use than it may sound.

A VoIP solution can scale to your company’s exact needs to properly manage your increasing call volumes. How?

Well, VoIP systems are designed to handle higher call volumes. Still, the key is choosing a provider that offers a wide range of features that can help your team improve its overall call experience.

For example, some VoIP providers offer features like an auto-attendant that can act as an automated receptionist. This feature route calls and works as an automated receptionist.

Cloud-hosted VoIP offers auto-attendant solutions that are easy to manage and do the work for you if you’re away from your desk or on the line with another customer.


2. Your Business Wants More Phone Features & Functionality

Does your business feel restricted with its current phone capabilities? This is your sign to consider upgrading your system.

VoIP phone systems can seamlessly support teleconferencing, conference calls, and other add-on features. 

Along with audio calls, your business can use VoIP for services such as:

  • Automatic call routing
  • Call forwarding
  • Call notify
  • Anonymous call rejection
  • Auto attendants
  • Business text messaging 
  • Video conferencing

Through using VoIP, you can make calls over the internet to landlines, mobile phones, and computers anywhere in the world where an internet connection is available.


3. Your Business Is Moving Or Adding A Location

If your company is relocating or adding a location, upgrading your phone system may be a sign.

You may be thinking, “can’t our business just use the same phone system at the new office?”

Well, yes, you can. However, it may not be the wisest financial decision, and here’s why.

Aside from a lower monthly rate as low as $18, other savings are to consider. When you choose to upgrade your phone system to a VoIP solution, you don’t have to pay for installation fees or bulky telecom equipment.

You require a computer or mobile device to place and receive calls.

If you’re relocating or adding another location, forget the equipment and try a cloud-hosted phone solution requiring one installation for multiple sites.


Ready To Upgrade Your Business Phone System? 

Suppose your business’s phone system inhibits your business from being the best it can be. In that case, it’s time to consider an upgrade.

There is no shame in changing things up and trying a new approach to how your business communicates internally and externally.

Taking a proactive approach can help enhance your technologies before they cause customer service disruptions. Suppose your phone system is already causing several customer service disruptions. In that case, this change may need to come as soon as possible.

So, whether or not your business is planning to switch to VoIP, it’s wise to consider your voice system options and look for the signs you need to make the most effective choice.

LDI Connect offers VoIP solutions and other cloud services for businesses looking to optimize their network.

To learn more about phone systems, we recommend comparing cloud-based phone systems with on-premise phone systems to help you make the right buying decision for your business.

Read our article,  Cloud-Based Phone Systems Vs. On-Premise Phone Systems (Pros & Cons) to better understand the difference between the two.

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