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News & Press Releases
ENX Magazine Recognizes LDI Connect's March to Continued Success
Jericho NY, August 2024 – From Digital to the Integrated Office, LDI Connect Marches to Continued Success
LDI Connect, a leading technology provider based in Jericho, New York, continues to evolve and embrace change as it marks 25 years of success. The company, originally known as LDI Color ToolBox, rebranded in 2022 to reflect its comprehensive service offerings, including print, document management, managed IT, cloud services, Pro AV, and security solutions.
"We have a tremendous opportunity with a very loyal clientele, where we've got credibility to sell these other core disciplines going forward," says Senior Vice President Brian Gertler. He emphasizes that LDI Connect’s ability to customize solutions from a portfolio of over 80 partners has been key to its success. With a strong presence in multiple states and deep expertise across various verticals, LDI Connect is well-positioned for continued growth, especially in managed services and connected office solutions.
Gertler, along with co-founders Jerry Blaine and Paul Schwartz, highlight the importance of maintaining an innovative approach and strong client relationships. As LDI Connect looks to the future, its focus remains on strategic growth and leveraging new technologies, such as AI, to enhance its offerings and meet evolving client needs.
Read the full article at ENX Magazine.
LDI Connect Wins 2023 NPS World Class Service Award
Jericho NY, January 2024– CEO Juice Awards LDI Connect an NPS Award for World Class Service in 2023.
For the second year in a row, CEO Juice has awarded LDI Connect the NPS World Class Service Award for achieving a Net Promoter Score (NPS) of 84.69 in 2023, surpassing the North American industry average by 182.3%.
Satmetrix defines World Class Service as an NPS above 70. The average US company has an NPS of 10. Given the NPS range of -100 to +100, a “Positive” score, or NPS above 0, is considered “Good”, +50 is “Excellent,” and above 70 is considered “World Class.”
Data is based on Service Call Customer feedback surveys. Here's what clients are saying about LDI Connect Service technicians:
- "Chris Westmoreland is a consumate professional... His attention to detail and his technical prowess are admirable.”
- “Fernando is the type of technician that every customer should have. He went above and beyond to get us back to working until the part we needed arrived...with a MacGyver resourcefulness.”
- “Steve is always very professional and helpful... He is proactive and checks things that may become an issue in the future.”
ENX Magazine Recognizes LDI Connect Difference Maker
Jericho NY, May 2022 – ENX Magazine awards Brian Gertler, LDI Connect SVP to the Industry's Most Wanted 2022 Difference Makers.
While current conditions clearly indicate a buyer's market for job seekers, it also brings into sharp value of high- performing individuals and the need to underscore their importance to the organizations for which they toil.
Why Brian Gertler is Difference Maker:
A master of building relationships, Gertler's boundless enthusiasm and big-picture perspective have been essential to helping LDI Connect shine a light on the technologies end-users need to be successful. Gertler was a driver of the rebranding to LDI Connect earlier this year, an effort that gives more clarity to the overall product solution catalog that has evolved and grown to better fit clients' needs. With managed IT, professional audio visual, document workflow, cloud communications and security boosting the portfolio, Gertler showcases how these tools can enable organizations to be modern and efficient. His fingerprints are all over the proof of concept and market development of the firm's core disciplines.
"Brian Gertler is the biggest advocate for working with, partnering with and being employed by LDI Connect. I was recruited by Brian to work for LDI Connect on the train. Brian treats everyone he communicates with as equals. I say I work for Brian, and Brian says we work together. He values long-term relationships and ensures the company morale is high. With so much on his plate, Brian still finds time to decorate our offices for the holidays, take photos at our corporate events (tens of thousands), apply corporate window decals and help everyone around him be successful." - Louis Pearlman, LDI Connect Graphic Designer,
Read the full article at ENX Magazine Difference Makers 2022
LDI Rebrands as LDI Connect
Jericho NY, January 3, 2022 – We are excited to announce that LDI will officially be changing our name to LDI Connect to better represent who we are as a company, now and into the future; and, more importantly, what this means to our valued clients.
When LDI and The Color ToolBox launched in late October of 1999, the focus was to provide the most reliable and highest quality copy, scan, send, print and color graphics capabilities available in our industry.
Over the past 20+ years, LDI has grown into a full-service business technology company; adding managed IT, professional audio visual, document workflow, cloud communications, security and many more business technology solutions that become more connected every day. Until now, the LDI Connect brand has been reserved for our Managed IT Services practice, but in today’s environment, the name LDI Connect more accurately defines the strategy, focus and future direction of our entire organization.
The investments made in LDI Connect will continue to help businesses sustain themselves and grow, regardless of their industry or decisions to remain in a remote or hybrid work environment.
Beginning January 3rd, 2022, we will be launching a series of campaigns to inform our clients on how to connect to each other, and how to connect and leverage their core office technologies to solve simple and complex business challenges.
While our logo may be changing, our core values and commitment to our clients, partners and community remain our highest priority.
Introducing the new LDI, LDI Connect 20220103
Media Contact:
Brian Gertler
516.773.0918
BGertler@myLDI.com
LDI Named to the 2021 List of Elite Dealers
Jericho NY, December 2021 – ENX Magazine and ENX The Week In Imaging name LDI to the 2021 list of Elite Dealers.
As the business community continues to grapple with the consequences of the pandemic, the dealer community has flexed its innovative muscles to find new and exciting outlets to corporate growth. From $4 million to nearly $400 million in annual revenue, the Elite Dealer list is an accurate reflection of the diversity in size and scope of the nation’s top performers.
Despite the challenges, the Elite Dealer constantly strives to deliver upon the key variables that add value to the end-user client—namely outstanding service, sales and support—while providing the utmost in customer satisfaction. As the demands of the customer continue to evolve, the Elite Dealer is unwavering in bringing a multitude of solutions to address their every need.
“As difficult as the last two years have been from a business continuity standpoint, it never ceases to amaze me how resilient and resourceful dealers can be in serving the needs of both the client and their employee base,” said Susan Neimes, managing editor of ENX Magazine and ENX The Week In Imaging. “While we can take solace in knowing that better times are ahead, the true mark of an Elite Dealer is how it can respond to adversity. These companies are battled-tested and determined to find a path forward, which makes them shining examples of entrepreneurial excellence.”
Noted Erik Cagle, editorial director of ENX Magazine, “From withstanding a sharp downturn in copies printed to reconciling the challenges that stem from supply chain shortages, the dealer community continues to endure the most onerous of circumstances. That has not deterred the Elite Dealer from its servant mission to provide clients equally tasked by the pandemic a partner that is attuned to their unique and ever-evolving needs. The pages of our December issue will illustrate the heights to which the Elite Dealer scaled to deliver solutions that speak to the needs of today, with an eye toward the future.”
“We are honored to once again be named in the esteemed list of large industry technology providers across the country,” said Paul Schwartz, LDI Chief Operating Officer. “We will continue to provide innovative technology solutions that best serve our prospects and clients and help them solve everyday business challenges.”
BRIAN GERTLER
Partner | SVP | Media Contact
LDI Connect
516.773.0918
BGertler@myLDI.com
One Hundred Black Men Honors LDI for Community Involvement
Ardsley NY, August 2, 2021 – One Hundred Black Men of New York honors LDI Color ToolBox with a Certificate of Recognition for Community Service at The 14th Annual Dr. Roscoe C. Brown Golf Classic, featuring NY Knicks’ greats John Starks and Herb Williams.
Courtney Bennett, OHBM Executive Director said, “With more than 200 golfers over a two-day event, One Hundred Black Men was able to double the fundraising efforts from any of their previous outings! This happened through the tireless work of committee, members and sponsors who really STEPPED UP. One Hundred Black Men thanks its supporters for the tremendous out-pouring of support from longtime partners, new sponsors and friends, who continually think to feed the hungry, help young people get a better education, rebuild small businesses, and propel our ongoing efforts to mentor boys on the road from success to significance!”
Martello Joins LDI Family
Jericho NY (June 1, 2021) – LDI, one of the largest regional suppliers of digital office technology, announces its partnership with Martello Technologies (TSXV: MTLO), a public company headquartered in Ottawa, Canada providing digital experience monitoring (DEM) solutions and analytics on critical cloud business applications.
The partnership with Martello augments LDI’s monitoring and analytics portfolio and provides a critical analytic to the clients that are using Microsoft’s O365 and LDI’s integrate cloud-based communication solutions. Rob Handel, Senior Director of LDI Cloud Services indicated, “Partnering with Martello Technologies enhances the collaboration and communication products offered through the LDI Cloud Communications group by enabling our team and our clients to proactively view, monitor and resolve issues related to performance and user experience.”
LDI achieves Platinum Partner status with Datto
New York City, NY (March 2021) – LDI today announced that LDI CONNECT, its highly regarded Managed IT Services Division, has achieved the exclusive Platinum Partner Status with Datto, the leading global provider of cloud-based software and technology solutions delivered through managed service providers (MSPs). LDI CONNECT’s Platinum Enterprise Partner Status is represented by only the top 10 percent of Datto’s company partners worldwide and includes many exclusive programs and benefits designed to support further enablement and business growth.
LDI CONNECT has been a Datto partner since 2016 and has exceeded high standards of performance to qualify for Platinum status within Datto’s Global Partner Program. With this partnership, LDI has been able to support clients in all vertical markets with product features that provide the best business continuity platform available, essential for today’s hybrid work environments. Datto supports built-in ransomware detection and important security features including encryption and MFA (multifactor authentication).
“We are thrilled that LDI CONNECT has reached Platinum Partner Status,” said Rob Rae, senior vice president of business development, Datto. “It’s been fantastic to see LDI leveraging our training, support and marketing resources to take their business to the next level. We look forward to more success in 2021 as we continue to roll out new partner services.”
Dan Reyes, Managing Director of LDI CONNECT commented, “It’s an honor to be included in the elite group of successful Datto partners able to provide exclusive enterprise and SMB services. The LDI CONNECT team has worked diligently to provide best of breed technologies to provide the governance, protections, performance and client satisfaction required to sustain a business in today’s fast-paced, technology driven world.”
About Datto
As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with the right technology. Datto offers Unified Continuity, Networking, and Business Management solutions and has created a one-of-a-kind ecosystem of MSP partners. These partners provide Datto solutions to over one million businesses across the globe. Since its founding in 2007, Datto continues to win awards each year for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. With headquarters in Norwalk, Connecticut, Datto has global offices in the United Kingdom, Netherlands, Denmark, Germany, Canada, Australia, China, and Singapore. Learn more at datto.com.
About LDI
LDI is a technology company celebrating more than 20 years as a leading provider in the supply, sale and service of digital office solutions. LDI integrates the core capabilities of multifunction devices, managed print, production print, Managed IT Services, Pro AV and Unified Communications to solve business challenges. LDI enjoys direct relationships with the world’s most respected manufacturers and employs a consultative approach to enable our clients to evolve with emerging technologies. Learn more at myLDI.com.
Cloud and Unified Communication Rages On!
Jericho NY, June 1, 2020 – LDI Color ToolBox, one of the largest regional suppliers of digital office technology, announces its partnership with Intermedia, a leading provider of unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions, and the introduction of LDI ELEVATE into its current offerings.
Prospects and clients can replace their local PBX systems and move into scalable cloud communications with LDI Connect. LDI identified Intermedia’s award-winning platform to have a complete mix of communication services to meet their customer’s needs. The addition serves as an enhancement to other collaboration and communication products offered through its Cloud Services, Managed IT and Pro AV group. Businesses can communicate and collaborate wherever, whenever, and however with integrated business phone/voice, chat, video conferencing, file sharing, email, and more – with the desktop and mobile apps that allow for seamless transition.
LDI Connect has a history of solving business challenges and incorporating emerging technologies into its managed services and product portfolio.
Giving Unseen Heroes a Face
LDI’s Production team sprang into action to donate over 2000 photo badges to Huntington Hospital, a @NorthwellHealth facility for the Project Unseen Heroes initiative. The LDI team printed, laminated & slot punched photo badges for all Huntington Hospital employees & caregivers!
Millions of frontline workers put their own lives at risk every day to deliver special support and care to those who are in need. During these unprecedented times, healthcare workers have been masked and shielded to protect themselves and their patients from COVID-19.As a result, patients have had a hard time making a personal connection with the hero that has helped save their life. To help patients recognize their healthcare heroes behind the mask, registered nurses at Cohen Children’s Medical Center, part of the Northwell Health system, thought of a quick solution – to create oversized laminated photo badges that caregivers can wear clipped to their PPE: Project Unseen Heroes.
“At Huntington Hospital, we care for the whole person which includes having our caregivers make a personal connection with our patients,” said Nick Fitterman, MD, executive director of Huntington Hospital. “That personal connection can be difficult to make when a patient can’t see the face of the person caring for them. We are very thankful for Canon and LDI Color ToolBox for helping us enhance our patient experience while we provide compassionate care during the COVID-19 pandemic.”
One of Long Island’s largest technology providers, LDI Color ToolBox stepped up and used the Canon equipment it provides to many business centers to create laminated badges to help patients recognize their unseen heroes. “Interestingly, I came across the same issues that our production clients face on a daily basis,’’ said Michael Schloss, production solutions director, LDI Color ToolBox. “We received over 60 files that needed to be cleansed, reformatted and prepped for print, so they could easily be cut to size. It gave our team great joy to see the faces of all the frontline healthcare workers who are tirelessly fighting this deadly virus during the pandemic.”
A Message From Our CEO Regarding COVID-19
To Our Valued Clients:
As Coronavirus (COVID-19) impacts our operations and the operations of our clients, we want to share with you the steps we are taking at LDI Color ToolBox to help protect the health and well-being of our employees and the clients we serve.
In addition to continually monitoring health alerts from the Centers for Disease Control and Prevention (CDC) and regions that we currently serve, we continue to seek guidance from numerous governmental bodies and informed organizations to share best practices during this challenging period. Everyone we have consulted agrees that the most effective way to contain the spread of Coronavirus (COVID-19) is to act with an abundance of caution. To that end, LDI Color ToolBox has:
• Intensified all cleaning efforts throughout our facilities, implementing comprehensive disinfecting procedures with an emphasis on high-touch surfaces and objects, including staff areas, conference facilities, shared devices, and kitchen facilities. We are employing the same level of care and caution when our technicians and support specialists are dispatched to client sites.
• Distributed, posted and communicated directly to our staff, the importance of following our guidelines to help control the spread of infection. These everyday preventative actions include washing hands often with soap and water for at least 20 seconds, avoiding close contact with people who are sick, and staying home when sick.
• Temporarily suspended business travel, showroom demonstrations, trade show involvement and in-person conferences that involve large public attendance at our facilities. As a technology company, we are using the tools that we commonly deploy to empower our clients, including but not limited to, advanced videoconferencing, virtual training, remote computing capabilities and other technology-oriented diagnostics and analytics to insure business continuity for LDI and the clients we serve.
Please note that we are committed to continue to provide the best support services available in our industry, as we all travel through this uncharted territory. LDI Color ToolBox will utilize the experiences that proved successful to sustain ourselves and our clients through other national and global crises. Our top priority is to protect the health and safety of all of those around us, and we remain optimistic that together, we will get through this difficult period.
Jerry Blaine
CEO & President
LDI Color ToolBox
LDI Named Canon Advanced Partner with Elite Status
LDI Color ToolBox is proud to celebrate another consecutive year as a highly regarded Canon Advanced Partner with Elite Status. We are proud to have retained this status since the program’s inception. This much sought after distinction provides Canon Advanced Partners enhanced support toward serving their clients.
Canon Advanced Partners with Elite status join the ranks of the top 25 dealers in the nation. We are proud to be the largest Canon dealer in the northeast as well as the #2 Canon dealer in production print for the whole country. We look forward to continuing to provide high quality products with high quality service & business practices. Read the official announcement here.