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By: Jessica Sci on March 24, 2021

Unified Communications: 4 Key Benefits for Hybrid & Remote Teams

Cloud Services | UCaaS | Unified Communications

When the COVID-19 outbreak began, corporations across the globe were scrambling to continue their everyday business operations. Although every organization has dealt with COVID-19 differently, companies across every industry have had to address the same question – how can we stay connected?

Fortunately, the modern digital age allows us to communicate with each other more effortlessly than ever before. Over the past ten years, technology has advanced to form a convergence between your internet and phone networks to operate under the same infrastructure. This enhanced operating system has brought with it feature functionality that is continuously improving.

We recognize how difficult it can be to stay connected and organized at this time. Even as a technology solutions company, we here at LDI have had to navigate this change. LDI has worked closely with clients of hybrid and remote work environments in making their workflow user-friendly and highlighting the efficiency that can be achieved when working from home.

This article will define what Unified Communication is and provide informative details on how it can benefit hybrid and remote teams. By the end of this article, you will have a better idea of how Unified Communications can help your team.


What is Unified Communications?

Unified Communications is comprised of integrated services such as instant messaging, audio and video calling, mobile features, Voice Over IP (VoIP), desktop sharing, and more. Unified Communications operates using cloud-based solutions – making it easier to manage your transactions in one place without the need for manual server upgrades. 

The key to these solutions is the value of a data-centered base solution. Unified Communications also provides a connection in real-time unlike any service ever before. Unified Communications is an internal corporate environment that acts as if you’re commuting via an extension instead of an external phone call.


What Are The 4 Benefits of Unified Communications for Hybrid and Remote Teams?

Unified Communications can significantly help enhance business operations amongst both hybrid and remote teams. Let’s take a deeper look at the four main benefits a company may experience after implementing a Unified Communications system.

1. Mobile Flexibility

Unified communications allow for connectivity between co-workers and clients from anywhere at any time. This flexibility has allowed employees to dedicate more time to their jobs with minimal burnout and increased productivity. 

Airtasker survey report found that remote employees spend more time taking breaks throughout the day but produce better outcomes on their tasks by devoting more time. 

Many Unified Communication platforms include a mobile application for easy access to audio and video calls, instant messaging, and document sharing. 

Unified Communications allows companies to share information between different departments easily. This allotted flexibility provides employees with the comfort they would not usually get when working in the office.

2. Reduced Costs 

A significant aim for businesses looking to improve their digital work environment is to find an affordable solution. Implementing a Unified Communications solution can help consolidate various communication and technological platforms to work for your employees and clients from anywhere at any time.

As a result of implementing a Unified Communications system, your employee’s travel expenses will be spared. Any upgrades your UC system may need are primarily free and require a telephone call with an IT provider. The steep cost of configuring phones and phone lines is also taken away due to your team relying on an internet connection when working from home.

Not only does Unified Communications benefit your business’s workflow, but it also saves you money.

3. Reliability 

Having one system to provide your business with all of your technology-related needs can help your company navigate any concerns moving forward. Unified Communications systems are constantly updated and will include the latest cybersecurity software. 

Having a reliable Unified Communications system in place is imperative to boost your user’s experience and will allow for a smoother workflow when doing business with customers.

The communication service not only has to work but is key in building relationships with customers. Your user experience quality can be greatly affected by the technology and service network being used. 

Consider the network your Unified Communications system will run on to help achieve the best possible network performance moving forward.

4. Business Continuity

Unified Communications enable businesses to operate effectively regardless of adverse weather conditions. Unified Communications platforms will account for internet and phone outages. If your local network is down – Unified Communications can provide an alternate approach, such as upgrading your device to 4G, which offers higher data speeds. 

The interconnectivity allows for any business structure, whether in office, hybrid or remote, to function as if they were working in the same physical space. You can now purchase all of your business communications services from one provider and link them together, so they operate as one. 


What is the future of business operations? 

In response to the COVID-19 outbreak, businesses across the globe have had to change their day-to-day operations. In March of 2020, companies in the United States had to adapt to ensure employees could communicate and make transactions online quickly. Unified Communications have been growing in popularity amongst businesses over the last 15 years. They have come in handy for this unexpected transition. 

Although, over time, we will overcome and find a solution regarding the pandemic, the ways that businesses operate will likely remain in hybrid or remote infrastructures for the foreseeable future. This sporadic change in operations may have been difficult to ease into at first. Still, the countless benefits of implementing a unified communications system are hard to deny. 

According to the U.S. Census Bureau and the Bureau of Labor Statistics, 4.7 million people were already working remotely from home before the COVID-19 pandemic. Since 2015, this number has been steadily on the rise. As a result of advanced unified communication technology, traditional workplace structures have operated their businesses in a new and improved way.


Is Unified Communications the Right Fit for you? 

Now that we’ve run through the benefits of Unified Communications, you may be wondering if these systems are right for your business. Unified Communications is an easy option for companies who are looking to shift their connectivity to one integrated system for all. 

LDI provides Unified Communications solutions which encapsulate the features discussed above at reasonable rates for businesses of varying sizes. To learn more about LDI ELEVATE, our other UCAAS solutions, or our top three most-asked questions about UCaaS, get in touch with an LDI representative today!



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