A cloud phone system runs your business calling over the internet, so your numbers, voicemail and call routing follow your team to any desk phone, computer or mobile device. LDI Connect sets it up, supports it, and makes sure your network can handle it.
Take calls on a desk phone, laptop or mobile app and switch devices mid-call.
Phone calls, meetings, messaging and file sharing all live in one app, not four.
Updates arrive automatically, with no on-site equipment to patch or replace.
Add a new hire, change call routing or update greetings from a simple web portal.
Dropped calls, choppy audio and one-way voice are usually caused by bandwidth, firewall settings or Wi-Fi rather than the phone platform. LDI Connect assesses the network before rollout and supports it afterward, so there is one team to call when something sounds wrong.
Calling, voicemail and texting run from the cloud on desk phones, laptops and mobiles.
Add full phone service to Microsoft Teams, Zoom or the collaboration apps you already use.
Routing, queues and reporting for teams that handle high volumes of customer calls.
An on-site phone system for locations that need local control or have recent equipment.
Shared files, screen sharing and chat keep everyone working from the same document.
Both can be the right choice, and many organizations move in phases. LDI Connect implements each, so the recommendation starts from how your people work.
| Consideration | Cloud phone system | On-premises phone system |
|---|---|---|
| Best for | Multiple locations, hybrid or remote teams | Sites that need local control of their system |
| Where it runs | Provider's data centers, over the internet | Equipment installed at your location |
| Upfront cost | Lower: mainly phones and setup | Higher: system hardware plus phones |
| Ongoing cost | Predictable monthly fee per user | Maintenance, support and eventual replacement |
| Updates | Delivered automatically | Scheduled and applied on-site |
| Remote work | Built in, on any device | Possible, usually with extra setup |
| Adding users or locations | Done through a web portal | May need new hardware or licenses |
| Internet outage | Calls forward to cell phones | Internal calls can keep working |
Yes. Teams Phone turns Teams into a full business phone system, with service from Microsoft or from the carrier you already use. LDI Connect sets up either option and helps you decide which users need full calling and which just need to be reachable.
You no longer have to be tethered to your desk in order to be productive. Download "5 Ways Unified Communications Supports Remote Workers" checklist where you'll learn how productivity in your workforce will be improved when using unified communication solutions the right way!
Stay current with information from the LDI Connect Learning Center.
Tell us how your team calls, meets and serves customers today. We’ll recommend the platform that fits and check the network it will run on.
