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By: Angela Cook on December 12, 2022

4 Key Benefits of Unified Communications for Hybrid and Remote Teams

Cloud Services | UCaaS | Unified Communications

When the pandemic first began, corporations across the globe were scrambling to continue their everyday business operations. Although organizations have dealt with COVID-19 differently, companies across every industry have had to address the same question – how can we stay connected in hybrid and remote settings?

One solution is unified communications as a service (UCaaS). Keep reading to learn what UCaaS is and how it can benefit hybrid and remote teams.

What Is Unified Communications?

Unified communications is a term describing unified communications as a service (UCaaS). UCaaS systems streamline communication channels such as instant messaging, audio and video calling, mobile features, Voice Over IP (VoIP), desktop sharing, and more into one integrated system. These systems operate using cloud-based solutions – making it easier to manage your transactions in one place without requiring manual server upgrades.

The Benefits of Unified Communications

Let’s take a deeper look at the four major benefits companies experience after implementing a UCaaS system to enhance operations amongst hybrid and remote teams.

Mobile Flexibility

Most UCaaS platforms include a mobile application for on-the-go access to audio and video calls, instant messaging and document sharing, which allows companies to share information between different departments or with clients anywhere they have an internet connection. This flexibility allows employees to dedicate more time to their jobs vs. jumping through hoops to communicate across multiple devices and channels.

Reduced Costs

A big challenge for businesses looking to improve their digital work environment is finding an affordable means to do it. Implementing a UCaaS system can help eliminate various costs that come with traditional business comm systems:

  • Eliminate unnecessary payments and subscriptions — A single communication platform removes the need for multiple platforms, apps and devices.
  • Cut back on travel and building costs — Improved accessibility can reduce typical transportation, rent and utility costs that come with in-person workplaces by allowing your employees to work remotely.
  • Complimentary maintenance — Using a contracted managed service provider (MSP) for UCaaS allows you to get effortless setup, maintenance, and support for your entire network.

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A reliable communication system is imperative to boost your user’s experience and allow a smoother workflow when doing business with customers. UCaaS systems are delivered through a service agreement with a cloud services provider or unified communications vendor like LDI Connect

Since the platforms are entirely cloud-based, UCaaS systems offer consistent accessibility for a work-anywhere, work-anytime environment. Users simply need an internet connection and login credentials to access their company’s internal communication network. 

Similarly, UCaaS vendors are responsible for actively managing and keeping your system in check. They can help troubleshoot technology concerns, provide live support, and ensure your network is always secure and working. That’s reliability you can count on.

Business Continuity

Unified Communications enable businesses to operate effectively regardless of adverse weather conditions. Even if your local internet network is down, your MSP can provide an alternate approach, such as upgrading your device to 4G for higher data speeds.

The interconnectivity allows any business structure, whether in an office, hybrid or remote, to function as if they were working in the same physical space. You can now purchase all your business communications services from one provider and link them together so they operate as one.

The Future of Business Operations

When the pandemic began, businesses across the globe scrambled to continue their everyday operations without the resources needed to support remote work, forcing many to ask the question: 

How do we stay connected and communicate effectively in different locations?

Fortunately, technology has a way of keeping up with unexpected changes in our world. Thanks to advancements in cloud-based software, global operations can now flourish without boundaries. But as businesses grow, so do the resources and capabilities needed to support them. Unified communication systems are the solution to keeping your business connected now and in the future.

Unified Communications for Your Business

Now that we’ve run through the benefits of Unified Communications, you may be wondering if these systems are right for your business. Unified Communications is an easy option for companies who are looking to shift their connectivity to one integrated system for all. 

LDI provides Unified Communications solutions that encapsulate the features discussed above at reasonable rates for businesses of varying sizes. To learn more about LDI ELEVATE, our other UCaaS solutions or our top three most-asked questions about UCaaS, get in touch with an LDI representative today!

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